Simple Returns for Peace of Mind
In accordance with the South African Consumer Protection Act, we want you to be entirely satisfied with your purchase.
- 7-Day “Change of Mind” Return: If you are not happy with your phone, you may return it within 7 days of delivery for a refund or exchange. The device must be in the exact condition it was received, with all accessories and original packaging. You will be responsible for the return shipping costs.
- Defective Products: If the device is found to be defective within the first 6 months (as per CPA guidelines), you are entitled to a repair, replacement, or refund, provided the defect was not caused by user damage or negligence.
- Refund Process: Once we receive and inspect your return, refunds are processed via EFT or original payment method within 5–7 working days.
- Exclusions: We cannot accept returns if the device has been linked to an iCloud account or has a passcode lock that you cannot remove. Please ensure all personal data is wiped before returning.